The Indian e-commerce market is experiencing rapid growth, projected to reach a valuation of INR 4,416.68 billion by the end of this year, with an average expected growth of 11.45%. This burgeoning industry presents a significant opportunity for businesses to capitalize on personalization as a key differentiator.
Personalization goes beyond recommending products, it is about catering to the unique needs and preferences of each customer across every touchpoint. This concept is supported by three pillars: data analytics, machine learning algorithms, and customer insights. By using these elements, brands can deliver bespoke experiences that resonate with the target audience.